Returns Policy

RETURNS INFORMATION We offer an easy 14 Days Returns Policy. If for any reason you are not completely cuckoo crazy about your purchase you may return it to us within 14 days for a refund or an exchange less the charges (if applicable). Once we receive the items/s back and as long as they are in pristine resellable cond

RETURNS INFORMATION

We offer an easy 14 Days Returns Policy. If for any reason you are not completely cuckoo crazy about your purchase you may return it to us within 14 days for a refund or an exchange less the charges (if applicable).

Once we receive the items/s back and as long as they are in pristine resellable condition, we will refund the full amount, less any charges, to your credit/debit card within 14 days.

In the UK we use Royal Mail Tracked Returns for our returns (weight and size limits apply), because its easy, convenient (and reliable) and everyone knows where their nearest Post Office is!

 

For Items Unwanted (excluding Furniture & Beds) there is from a £3.95/Kg charge to return your item through our Royal Mail Returns Service. Once we have received the item back we will deduct a returns charge of minimum £3.95 from your refund.

For Items that are faulty or damaged (excluding Furniture & Beds) there is no charge for using our Returns Service. 

 

If you choose not to use our Royal Mail Returns Service you will not be charged for this service. Please note that unfortunately we will not be able to refund you for using an alternative returns service that you may have chosen to use instead of our Royal Mail Service, even if the product is faulty or was damaged when you received it. This only applies to the delivery charge of the return, not the refund of the product. But we strongly recommend that you use our Royal Mail Returns Service.

Returns Table for 'Unwanted' as well as 'Faulty/Damaged' Items:

Unwanted Items (must be returned in original packaging and in a resellable condition)

Returned within 14 days

Returned within 30 days

Small Items - within Royal Mail Spec and under 20kg

Product and standard delivery cost refunded. If you use our Royal Mail Returns Service we will deduct £3.95.

Product refunded, not delivery costs. If you use our Royal Mail Returns Service we will deduct £3.95.

Medium Items - outside Royal Mail Spec but under 30kg

Product and standard delivery cost refunded. If you use our Collection Service we will deduct £20.

Product refunded only. If you use our Collection Service we will deduct £20.

Large / Heavy Furniture over 30kgs (excludes made to order)

Can only be returned if unopened and in a resellable condition within 14 days.  A minimum of £150 will be charged for each item collected - please contact us if your item is bulky or consists of multiple boxes for a collection quote. 

Made to Order Furniture / Personalised Items

Non-Returnable. We do not accept returns of made to order or personalised items.

Faulty/Damaged Items

Small Items - within Royal Mail Spec and under 20kg

Must be returned within 14 days. We offer free returns and reimbursement of standard delivery cost if applicable.

Medium Items - outside Royal Mail Spec but under 30kg

Damages must be reported within 72 hours. We offer free collection and reimbursement of delivery costs if applicable.

Large / Heavy Furniture over 30kgs (excludes made to order)

Damages must be reported within 72 hours. We offer free collection and reimbursement of delivery costs if applicable.

Made to Order Furniture / Personalised Items

Damages must be reported within 72 hours. We will arrange replacement parts.

 

 Please email us if you have any questions to blueskyhomeuk@gmail.com.